Appendix a: Remote Access - Phantom User Access Menus

Below are full maps of the voice menus you will encounter if all Privilege options are selected. 

The mailbox owner will ALWAYS hear (as long as 'allow listening to messages is checked) 'to replay press 1, for other options press 6, to exit press 8'. Under 6 for other options the owner will ALWAYS hear 'to change volume press 1'. If forwarding is allowed under Privileges, then they will also hear 'to forward this message press 2' at that point.

Pressing 8 to exit takes you to one level above. When you are at the first level and you press 8 to exit, you will go to the box designated in your mailbox under the greeting that is selected, then "if owner after mailbox go to" .

The path to get to the Phantom User Access is to have a key in an access box directed to the Phantom User Access box.   Upon entry into the Phantom User Access Box, the system will automatically ask for the caller's mailbox number and password. Then, will play options to the caller based upon the Privilege you have set for that mailbox. The Privilege for the mailbox is selected on the main mailbox screen (under Boxes, then Mailbox, then each individual mailbox). You select what is available for that Privilege under Maintain, Privileges, then click on each individual Privilege. You can have up to 99 Privileges.

There are three diagrams:

Figure A shows entry using a mailbox number and password

Figure B shows entry using an access box, with CLIENT password

Figure C shows entry using a capture box with CLIENT password

Figure D shows entry using outbound box with CLIENT password - includes remote operation of box (start, suspend, stop calls)

 

Figure A: remote mailbox

1. listen to messages 1.new msgs 1.replay msg 2.next msg 3.save msg as new 4.delete msg 5.msg time and date 6.messge options 1)change volume 2) forward message   7.reply to msg 8.exit 9.hear box # and survey description 2.old msgs - options same as new

2.review fax messages (this only plays if there are faxes in the mailbox-not implemented) 1.review fax msgs 2.hear next fax msg 3.retrieve fax 4.delete fax 8.cancel

3.send a msg enter box # to send a message to

4.changes options 1.change box name 2.greeting options 1.change active greeting 2.change different greeting 3.select new greeting 4.change greeting name 3.change password 4.change transfer features change transfer phone number and/or use the # key to enable or disable. when transfer disabled, call goes to voicemail. 5.change notification # change notification phone number and/or enable or disable. 6.change pager # change pager phone number and/or disable. 8.exit

5.review survey options -  *only when mailbox attached to capture box 1.change survey message 1.re-record survey description 2.play survey description 3.post survey description 2.review counts 3.clear counts

6.leave msg for sysop leave a message for system owner - this message will go to the mailbox that is attached to the owner Client of this mailbox.

7.to reset the Privilege * this will only play if the owner Client password was used to enter the mailbox plays current privilege number assigned 1.change to Privilege number 2.reset total time 3.reset interval time 8.exit

8.exit box owner is sent to box defined in mailbox under 'greeting', then 'if owner after mailbox go to'

 

 Figure B: remote Access Box  

1.record name 1.record 2.review 3.delete 8.exit

2.record greeting 1.record 2.review 3.post 4.delete 8.exit

3.review counts plays total # of visits to box and total time box in use since date and time of last reset. 1.review 2.reset 8.exit

4.change options - not implemented

8.exit

Figure C: remote capture box  

1.change box name 1.record 2.play 3.delete 8.exit

2.change box greeting (survey intro) 1.record 2.review 3.post 4.delete 8.exit

3.review counts 1.review 2.reset 8.exit

4.review surveys 1.review new entries plays box number, box name,box greeting,survey description, date/time created 1.disapprove survey 2.replay survey 3.next survey 4.delete survey description ONLY 5.delete survey AND entire mailbox 6.change privilege 7send sysop message 8.exit 2.review changed entries- same as new 3. review all entries- same as new 8.exit

8.exit

Figure D: remote outbound box                                     

1.record name 1.record 2.play 3.delete 8.exit

2.record greeting - not applicable in outbound box record review post delete exit

3.counts plays number of visits to box 1.review 2.reset 8.exit

4.options - plays current state of box and offers appropriate options: if active if suspended if inactive 1.end 1.re-start 1.start 2.suspend 2.end 8.exit 8.exit 8.exit

7.help

8.exit