Chapter 13: The MailBox
A Mail Box is usually held by only one person who can retrieve stored messages from the Mail Box. The Mail Box holder usually records the greeting(s) played for callers wishing to leave a message. A Mail Box may have multiple greetings, and each greeting can be independently configured to transfer a call, take a message, etc.
If you have the optional Caller ID module (special voice board, and have ordered caller id from your phone company), you can opt to have a caller's phone number automatically spoken when the message is played to the mailbox owner. You need to set the following line your \winnt\stplus.ini file in the [Main] section:
CallerIdMailbox=yes ;yes/no to auto play the number
In a real estate or corporate environment this can be very helpful - how often have you been unable to understand a person's phone number? Or they just leave 6 or 9 digits. However, if the caller has blocked their number, then it will not be available to the program.
Mail Box Features
Box Number
If you do not select a box number when creating a new box, the system will generate a number of its own when a new box is created. When you create a new box you can select any number or range of numbers for you new box(es) between 0 and 999,999,999 as long as those numbers are not used by existing boxes on your system. If you try to create a box with the same number as an existing box you will get the error message that states that the box number you have chosen is a duplicate, invalid, or out of range. You may need to review existing box numbers by using the Box Finder Icon (Magnifying Glass) to find all box numbers in use on your system.
Box Name
You may give each Mail Box a name in the Box Name field. Boxes can later be found by information you enter in the Box Name field. Mail Box names are also important because directories are searched by the first four letters of each Mail Box name. If you would like callers to be able to search directories by Mail Box holder's last names you will want to be sure to enter all Mail Box names last-name-first.
Client
Each box belongs to a Client that you have defined using a Client Box. If you are the system supervisor you will be the only Client, and you are Client O by default. Each Client has a password which allows the Client to remotely access and modify all of the boxes which it controls. If you wish to assign a box to a different Client, double-click on the Client Number field and the Client Finder screen will appear. This window will display a list of the Clients currently defined on your system. Double-click the Client you would like to assign to this box.
Name
Click on this button to record a name for this box.
For instructions on how to record, see "Recording Names, Greetings, Messages and Prompts" in Chapter 3.
Include in Directory(s)
You may assign each Mail Box to any or all of the eight available directories, which are labeled Directories A through H. Directories are convenient ways of allowing callers to locate Mail Box holders on your system. By default, each new Mail Box belongs to Directory A. If you have a small number of Mail Box holders this may be sufficient. To allow a caller to search a directory, in an Access Box assign a key to take the caller to the desired Phantom Key directory (directory DA through DH).
In the Add Keys window, double-click in the Destination field to bring up the Box Finder screen. This screen displays all available boxes on your system, including Phantom Key directories. When a caller enters a Phantom Key directory, the system will then prompt the caller to enter up to the first four letters of the Mail Box holder's name, or press the star key for a complete listing of Mail Box holders.
Let's say, for example, that you are setting up a Mail Box system for a large medical office. You would like to allow callers to search for employees by last name, but a list of both doctors and office personnel would be unmanageable. An easy way to deal with this situation is to use two directories - one for doctors and another for office personnel. When defining Mail Boxes, mark all doctors as belonging to Directory A, and all office personnel as belonging to Directory B. When you now define key options in the menu Access Box, define one key to allow the caller to search for "Doctors" by last name (by sending the caller to Phantom Key DA), and another key to search for office personnel by last name (by sending the caller to Phantom Key DB). The Box Name field contains the Mail Box number by default.
In order for the directory feature to function correctly, the Mail Box holder's name must be recorded for the box, and the Mail Box holder's name must be entered in the Box Name field just as it will be entered by callers. For example, if you instruct callers to search by first name you would enter the Mail Box holder's name as "John Jones". If you instruct callers to search by last name, you would enter the Mail Box holder's name as "Jones, John" in the Box Name field.
Password
In the Password field you can enter or modify the password that the Mail Box holder will use to access his or her Mail Box. When you are creating a Mail Box that will be designated as a "Clone Template Box" for a Capture Box, you can leave the password field blank and callers will be prompted to enter a password for a new mail box as it is created "on-the-fly". Remember also that the password for the Client owner of a Mail Box will also allow access to a Mail Box. When the Client password is used for access, the Privilege setting given to the Client takes effect.
For a list of options available to a mailbox owner remotely, see the section Appendix A Remote Call Diagrams.
Optionally, if you enter from 1 to 9 "X"s in the Password field, the system will generate a random password for all new Mail Boxes created from the Create Mail Box window. These new Mail Box passwords will have the same number of digits as "X"s placed in the duplicated Mail Box. This feature is useful if you would like to add many new Mail Boxes simultaneously, each with a random password assignment. All new Mail Box numbers and passwords assigned can be captured in a log file for easy retrieval. To create a log to capture this Mail Box and password information, turn on the Trace feature (see Display Activity in Chapter 20), and check the "Log Messages" check box for Line 1, which is found in the Display Activity OPTIONS menu for Line 1. The information about newly created Mail Boxes and their passwords can be found at the following location: c:\stplus\log\TRACE_1.LOG, which is an ASCII text file.
Note: For random password numbering to take place you must use the Insert Box icon to add new Mail Boxes, and the Use Current Data option must be selected in the Insert Box window. If Use Default Data is selected, the "X"s in the password field will be ignored, and new Mail Boxes will be created with the default Mail Box password of 123.
Minimum Msg Size
In this field enter the minimum number of seconds a message must be to be accepted. Keep in mind that if you set this to 4 or 5 seconds and a caller leaves a message saying, "This is John, call me." and hangs up, the message may be deleted if it does not meet the minimum length requirement you have indicated. The system will attempt to warn the caller that the message left is too short. However, the caller may hang up before hearing this warning. If the Minimum Msg Size is set to 0, a message of any length will be accepted.
Maximum Silence
In this field enter the maximum number of seconds of silence the system will allow before assuming that the caller has finished leaving a message.
Get Caller's Name
With this option checked the system will prompt the caller to record a name which will be played back to the Mail Box holder during a transfer if the active greeting is a Screened Transfer. This must be set by entering the Mail Box, clicking the Greetings button, double-clicking the greeting you wish to modify, and clicking on the Transfer Info button. The type of transfer must be set to "Screened".
Greeting Selected
The Greeting Selected field displays the currently selected greeting for the current Mail Box. The Mail Box holder can remotely change the active greeting if the Mail Box Privilege in effect allows for this. (See the Privileges command in Chapter 20.)
Time Zone Msg Stamp
If you have a mailbox owner who resides in another time zone, you can use this feature. When set, and the mailbox owner wants to hear the time of a message left in their mailbox, the program will automatically adjust the time. With this feature, your mailbox owner will not hear that a message was left for them at 4 am, when it was actually left at 7 am, their time.
Privilege
This field shows the privilege that is in effect for the current Mail Box. To change the privilege, click in the Privilege field to bring up a list of all privileges that are currently defined on your system. If the Client password is used for remote access, then the Client Box privilege will go into effect. (See Privileges in Chapter 20.)
Operator
This allows the caller to be sent to an alternate box when the 0 key is pressed during the Mail Box greeting. Typically you would allow the caller to go to another Mail Box, which would be set up to forward the caller to a live operator. The Mail Box holder's greeting should inform callers of the option to be transferred to an Operator if it is available. The Mail Box greeting could say, "I'm sorry, I can't be reached now. Please press 0 to speak with an operator".
Address (submenu)
When you click on the Address button a screen will appear in which you can enter address and phone number information for this Client. Enter as much or as little information as you need in this window. Click on the Save button to record your changes, or click Cancel to cancel your entry and exit this window.
Greetings (submenu)
Click on the Greetings button to bring up the Greetings window. From this window you can Add, Delete, or Select a greeting for the current Mail Box. Each Mail Box may have many greetings. To add a new greeting, click on the Add button and the next available greeting number will appear in the display. Select the Save button to add the new greeting or click Cancel to cancel the operation. To modify a greeting, double-click on the greeting in the Greetings window. This will bring up the Individual Greeting window.
The bottom section "Schedule Greetings" will only be operable if you have purchased the Add-On Module "Mailbox Scheduled Greetings". See Part III m:Mailbox Scheduled Greetings for detailed information on the module. Basically, it will allow you to set up certain greetings to be in force automatically on certain days and times.
To see the individual greeting information screens, highlight a greeting number and double click to see the next screen:
Greeting Description
In this field enter a description of the greeting for easy identification. (Examples: "Office", "Lunch", "After Hours" etc.)
First Action
The first action defines the first thing the system will do when a call enters the Mail Box.
None:
Checking this will send the caller directly to the mailbox greeting, then continue to the Last Action.
Enable Transfer:
Check this if you want to use any of the transfer possibilities - 3 way calling, bridging, or Centrex-type transfer. After checking this, you will then need to complete the screen under the button "Transfer Info". You will also need to be sure the settings under Maintain, Switch, then each individual line, then transfer info are correct for your environment.
Broadcast Over Intercom:
This will allow the program to speak over the intercom (your SoundSet) that you have a call. You would need a regular telephone in parallel with each of your phone lines that you could pick up to take the call. The line with your SoundSet would need to be dedicated for that purpose.
Fake Ring:
This feature does not attempt a real transfer to another number, but instead just plays a recorded file of a ringing phone (\stplus\prompts\ringfake.voi). The caller will hear the sound of a ringing phone, then the mailbox greeting will be played. The can be useful if you are unable to take calls and do not want to be bothered by the sound of your phone ringing. The caller will think your phone rang but was not answered.
Fake Busy :
This feature does not attempt a real transfer to another number, but instead just plays a two-second recorded busy sound (stplus\prompts\busyfake.voi) to inbound callers. If you check this box, callers will hear a busy signal before hearing your Mail Box greeting and will think that they've reached a real office rather than just a voice mailbox. The caller will think your phone was busy.
Last Action
The last action defines what the system will do if no one is available to accept the call transfer. You have several options when setting up the Last Action.
1. Take a message from the caller.
2. Send a touch-tone message via digital pager.
3. Enable a transfer to an external phone number or an internal extension number. You will need to enter the appropriate transfer information using the Transfer Info button to bring up the Transfer Info submenu.
4. Receive a fax. (not implemented)
5. Send the caller to another box. You might send the caller to an Access Box to hear more options, or to another Mail Box.
You may select any or all of these options. The system will automatically number the options you select and will present a list of options to the caller.
Call Transfer Information
A typical PBX system allows extensions to be programmed to roll over from one to another if an extension is busy or if there is no answer. If your PBX system does not permit calls to roll over, you can simulate this PBX feature by setting up your voice Mail Boxes as follows:
1. First Action - Enable Transfer
2. Last Action - Go To Box (Mail Box number to which callers will roll).
3. In the transfer screen set the # Lines To Hold to "0".
4. Record the greeting as silence, or something like, "That extension is unavailable".
Verify Message
When the Verify Message option is selected the system will give callers the option to review and rerecord a message, or cancel a message before it is sent. If this option is disabled, messages will be accepted as-is and callers will be taken directly to the box indicated in the After Mail Box Goto field.
No Name Transfer
When you select the No Name Transfer option the system will not say the Mail Box holder's name when making a transfer. For example, the caller will hear, "Please hold while I transfer you to that box", rather than something like, "Please hold while I transfer you to Mary Jones".
After Mail Box Goto
After a voice message has been left by the caller, or the caller chooses to exit the Mail Box, the caller will be routed to the box you specify in this field. This field can be used to "chain" multiple Mail Boxes of individuals to receive a page or transfer. Double-click in this field to access the Route Finder screen. The box indicated in this field is also where callers will be sent if they enter an incorrect password three times.
If Owner After Mail Box Goto
This field allows you to send Mail Box holders to any box on your system after the box holder exits the User Phantom. Enter the Destination box in this field. Double-click in this field to access the Route Finder screen.
Name
Click on this button to record a name for this greeting. You might record a company name, an individual's name, or an identifying name for the system to use with this box.
For instructions on how to record, see "Recording Names, Greetings, Messages and Prompts" in Chapter 3.
Greeting
Click on this button to record a greeting. The greeting is the voice announcement that is associated with a Mail Box. Remember that multiple greetings may be recorded for a single Mail Box. Also, in the greeting box you have the option of selecting a language for each particular greeting which will be used if you are using multiple languages on your system.
If you do not have a name recorded for a particular greeting, the system will play a default message which says, "That box is not available". The caller will then hear a list of options that you have checked for this Mail Box under Last Action.
For instructions on how to record, see "Recording Names, Greetings, Messages and Prompts" in Chapter 3.
Transfer Info
The Transfer Info button brings up the Transfer Information window. Each greeting can be assigned transfer instructions specific to the greeting. For instance, if the Mail Box holder creates a greeting to be played when out of the office, the transfer information could be set up to transfer the call to the Mail Box holder's cellular phone.
Type of Transfer
There are four different types of transfers available, as described below.
Blind - A blind transfer means that the software dials the phone number found in the Transfer To field and releases the call. No attempt is made by the software to see if the line is busy or the call is answered, or even if the phone rings! No notification is given to the receiver of the transfer regarding the incoming call.
Screened - When using this option, the software can request the caller's name if the Get Caller's Name option is checked in the main window of the Mail Box. The caller is prompted to speak his/her name, which will be recorded and played back to the recipient of the transfer. The recipient will then be given the option by the system to either take the call or have a message taken. In other words, the Mail Box holder gets to hear who is calling and decide whether to take the call or not. If the line is busy, the caller is returned to the Mail Box.
Wait For Answer - The Wait For Answer option instructs the software to attempt the transfer and wait for the number of rings specified in the Rings To Answer field. If the call is answered the transfer continues. If there is no answer or the line is busy the system returns the caller to the Mail Box.
Important: For the Wait For Answer option to function properly you must have the Call Progress for Transfer option checked for each line. This option is accessed through the Switch command, which is found in the MAINTAIN menu. In the Switch Information window, double-click on each line to bring up the Individual Line Information window. In the Individual Line Information window there is a Transfer Info button. Click on this button to bring up the Per Line Transfer Information window. On the lower right-hand side of this window is a check box for Call-Progress for Transfer, which must be checked independently for each line for the Wait For Answer option to function properly.
Wait For Ring - The Wait For Ring option dials the transfer number found in the Transfer To field and waits for the line to ring, then it hangs up and lets the call proceed on the ringing line. This allows the software to verify that the receiver's phone has begun to ring. The system will then wait for the number of rings specified in the Rings To Answer field. If the software encounters a busy signal, the caller is returned immediately to the Mail Box.
Important: For the Wait For Ring option to function properly you must have the Call Progress for Transfer option checked for each line. This option is accessed through the Switch command, which is found in the MAINTAIN menu. In the Switch Information window, double-click on each line to bring up the Individual Line Information window. In the Individual Line Information window there is a Transfer Info button. Click on this button to bring up the Per Line Transfer Information window. On the lower right-hand side of this window is a check box for Call-Progress for Transfer, which must be checked independently for each line for the Wait For Ring option to function properly.
Type of Connection
The three types of transfer connections are described below.
Bridge - This option allows the system to connect, or "bridge", two different phone lines through your voice card if you have the proper voice board. When using bridging, two lines are occupied for the duration of the call.
Note: This option is not available with all voice boards. Please call technical support if you are unsure whether your voice board supports this option.
Regular Transfer - When using this option the system completes the transfer using Centrex (a phone company option) or an internal PBX. When the transfer is complete the call is released from the voice port, and the phone line is available to take another call.
Three-Way Calling - You may use this option if you have three-way calling provided by the phone company on all of your incoming lines. The transfer is completed using the telephone company three-way calling feature. It is important to note that when using three-way calling the call is not released from the voice port until the caller hangs up.
Destination
There are two options available, External and Internal. If External is selected the caller will be transferred to the phone number found in the Transfer To field using transfer instructions found in the External Transfer section of the Transfer Information window, which is accessed through the Switch command in the MAINTAIN menu. If Internal is selected, the caller will be transferred to the extension number in the Transfer To field using transfer instructions found in the Internal Transfer section of the Transfer Information window, which is accessed through the Switch command in the MAINTAIN menu.
If you are unsure about the instructions your phone system needs to perform a transfer, take your voicemail software out of the loop by hooking up a single-line phone and performing the transfer manually. You will then know what instructions, such as digits for accessing an outside line, flash-hooks, or pauses, your phone system needs to perform a transfer.
In the Internal Transfer and External Transfer sections of the Per Line transfer Information window (accessed for each line from the Switch command in the MAINTAIN menu) you may need to modify the default transfer instructions. If your phone system requires that you dial a 9, for example, to access an outside line you can enter this extra digit in the External Transfer section of the Per Line Transfer Information window for each line. Other instructions you may add or remove include:
H - Hang Up
! - Flash hook
, - Short pause
L - (Long pause, equal to 8 commas)
Transfer To
Enter in this field the number to which callers should be transferred. This can be any valid external phone number or internal extension number. If the transfer will be dialing out, set the Destination option to External. If the transfer will be made to an internal extension, set the Destination option to Internal. Remember that if you have Dialing Rules set for your phone lines you may have limited your ability to make outside transfers. Be sure that the number you would like to transfer callers to is allowed by your settings in the Dialing Rules command in the MAINTAIN menu.
The Transfer To field within a particular Mail Box greeting can contain the letter "X". If this is the case, the system will use the box number as the Transfer To number. This is useful if all Mail Box numbers are the same as their extension numbers.
Note: If your system requires that a 9 be dialed to make external calls, you may want to put the 9 in the Prefix Digits field in the Technical Info screen for each line, which is a submenu of Individual Line Information within the Switch command in the MAINTAIN menu.
# Lines For Holding
This field allows you to limit the number of lines which can be on hold at any one time for a particular Mail Box holder. For example, if you set # Lines For Holding to 1 and a caller is on hold for the Mail Box holder, a second caller who attempts to be placed on hold for the Mail Box holder will automatically be forwarded to the Mail Box holder's Mail Box. If set to 0, and an extension is busy, the caller will go directly back to the Mail Box. Be careful not to allow too many lines to hold for a busy extension, or your entire system could be tied up waiting for a chatty employee.
Hold Time Between Attempts (secs)
In this field enter the number of seconds you would like the system to wait with a caller on hold before a transfer is attempted again.
Assume Hold
Normally when a transfer is attempted and the extension is busy, the caller is given the option to either be placed on hold or leave the Mail Box holder a voice message. If the Assume Hold option is checked the system will automatically place the caller on hold if the caller doesn't respond to the prompt. Use this option carefully, because if someone hangs up, and the system is not aware of this, the call could be held on hold indefinitely.
Rings to Answer
This field allows you to enter the number of rings the system will wait for a transfer to take place. If the transfer is not completed by the number of rings specified the system will return the caller to the Mail Box.
Lines for Bridge
In this field enter the line numbers that you would like the system to use for transfers if you are using the bridging feature of your voice board. The default is line 3, but you may enter as many lines as you have available by entering each line number followed by a comma. (Example: 1,3,8)
Hold
The Hold button brings up a standard Record menu. If you have not yet recorded a hold message for this greeting only the Record option will be available. Select Record to record a message which will be played to callers who reach a busy extension if you allow callers to hold for busy extensions.
For multiple hold files, you can record up to 9 files. The first file, which can be recorded using the HOLD button, the file name is g1_hld.vox. You can record additional files by creating access boxes, then recording a greeting in each one. You can then copy and rename the files to g2_hld.vox, g2_hld.vox, etc. The files should be placed in the mailbox directory.
For instructions on how to record, see "Recording Names, Greetings, Messages and Prompts" in Chapter 3.
A Transfer Overview
One of the biggest problems voicemail users encounter is incorrectly setting up transfers. If you don't do it right your system will give you headaches! This section is included to help bring you up to speed on how transfers work, and how to set them up correctly.
When an incoming call reaches a Mail Box, your voicemail software will check to see if that Mail Box wants calls transferred (according to the information the box holder has entered). If the Mail Box has the Enable Transfer option selected as a First Action, the very first thing the system will do is attempt to transfer the call using the transfer instructions found in the Per Line Transfer window in the Switch command, which is found in the MAINTAIN menu. The system will then dial the extension number or phone number encountered in the Transfer To field in the Mail Box. Then, depending on the Type of Transfer you have selected the system will, for example, hang up (blind) or wait for an answer and complete the transfer. If there is no answer or a busy, the system will perform the action you have selected in the Last Action section of the greeting. Usually you will want to bring callers back to the Mail Box to leave a message. To do this you should select Take Message from Caller as the Last Action.
If you are unsure about the steps you need to take to set up a transfer properly using your phone system, take your voicemail system out of the loop by hooking up a single-line phone to your phone line, and perform a transfer without your voicemail system. You will then better understand what signals your phone system needs to perform transfers and you can then set up your voicemail software accordingly.
If you have a phone system (PBX or Centrex), that can send a call from one line to another, then you can use a Regular Transfer. If you don't have a phone system, you can get the 3-Way Calling option from your phone company (almost always available in the US, but not always in Canada and other foreign countries). 3-Way Calling is the second best way of accomplishing transfers. If you don't have a phone system or 3-Way Calling, your software can Bridge the calls for you, but it has to tie up 2 phone lines to do so. This type of transfer is the least desirable way to perform a transfer and also requires a special type of voice board to Bridge calls.
Internet
This feature requires the NetNotify Add-On Module package. See Part III j: NetNotify.
Notification (submenu)
The Notification submenu enables the outbound delivery of a message to Mail Box holders to notify them that new messages have been received. Up to three different notification schedules can be set, each with its own delivery phone number, day, and time schedule.
Notification Via Pager
Also, the Notification feature can be used to deliver notification to a pager. To set this up you will need to enter a pager phone number in a Where and When field instead of a voice phone number. Following the telephone number, in the same field you will enter a series of commas (pauses), the touch-tone information to be delivered (this could be a Mail Box number or any other touch-tone information), the pound (#) key to end the touch-tone entry, and an "H" to disconnect the call. So, your Where and When fields would like something like the following example:
555-1212,,,,,1200#H
You may have to adjust the number of commas depending upon the paging service and the delay required before the touch-tone information can be delivered to the paging service.
You may use the following characters after the notification phone number to control timing, and also the message that is played if an answering machine is detected:
, - Short pause (commas can be entered remotely by using the "*" key on the telephone keypad).
L - Long pause, equal to 8 commas
AM - Will dump the actual message to an answering machine.
AP - Will only dump message prompt to an answering machine (message for John Smith).
(Also see answering machine configurations in Appendix F - STPLUS.INI Parameters.)
*Note - you cannot use ,,, in front of a number if you are using 'strip local area code' in your Dialing Rule. You would need to put that ,, or 9, or whatever you want to go in front of all numbers, under Maintain, Switch, then each individual line for prefix digits.
Message Notification Schedule
The fields of the Message Notification Schedule are as follows:
Call - Check box which activates each schedule.
Where and When - Enter in this field the phone number the system will dial to make the notification.
Repeat - This is the number of times the outbound notification will be attempted.
Interval - This is the amount of time in minutes between notification attempts.
From - The time of day you would like to activate this schedule. Enter times in 24-hour format (For example, 2:00pm would be 14:00).
Until - The time of day you would like to deactivate this schedule. Enter times in 24-hour format (For example, 2:00pm would be 14:00).
Days Of The Week - Indicate the days of the week on which you would like this schedule to be active.
Restart with each New Message
Check this option to restart the notification procedure if a new message arrives before the notification process has completed.
Number of Times to Repeat?
Enter in this field the number of times you wish the system to repeat the notification procedure.
Line Group
In this field select the Line Group settings the system will use for outbound message notification.
Note: Line Groups are established and modified using the Line Groups command in the MAINTAIN menu.
Auto-Forward
Enter a Mail Box number for messages to be forwarded to (if forwarding messages is allowed for the Privilege assigned to this Mail Box). Follow the trail of message forwarding to be certain that you have not set up a loop (i.e. Mail Box 100 forwards messages to Mail Box 101, which then forwards messages back to Mail Box 100, etc.)
Msg Lamp On and Off
With these options you can activate the phone message waiting lamps on a PBX system. Enter the key sequences required by your system to activate and deactivate the message waiting lamps.
By default, the system will turn on a message waiting lamp with the first message received and will not attempt to turn the lamp on again with subsequent new messages. When the Mail Box holder calls in and retrieves messages the system will then turn the message waiting lamp off. If your system is very busy it is possible that a line might not be available when the system needs to turn a message waiting lamp on. You can modify your STPLUS.INI file to force the system to attempt to turn on the message waiting lamp with each new message received. To do this, modify the following line in the [MAIN] section of your STPLUS.INI file:
RepeatMW = yes
Paging (submenu)
The Paging button brings up the Pager Information screen. This information goes into effect if the Alert Via Pager check box is checked as a Last Action for the active greeting.
Type of Pager
Select the type of pager that the system will be contacting.
Digital - The system will prompt the caller to input a phone number that will be transmitted to a pager.
Voice - Not implemented.
Maximum Record (secs)
Not Implemented.
Number of Times to Call
Enter here the number of times you would like the system to repeat this page. If you set this option to 1 there is a chance that the page may not be received due to the location of the pager owner (under a bridge, out of range, etc.)
Number of Minutes between Calls
Enter in this field the number of minutes you would like the system to wait before repeating the page attempt.
Pager Number
Enter in this field the phone number of the pager that will receive pager messages left for the Mail Box holder. If, when you dial this pager number, you hear only one ring or an immediate answer and series of beeps, you may need to add several commas after the pager number to delay the system until the appropriate time before the message is delivered. If this is the case you will also need to remove the check mark from the Call Progress for Paging check box, which is found in the Technical Info window for each line in the Switch command, which is in the MAINTAIN menu.
Line Group
In this field select the Line Group settings the system will use for outbound pager calls.
Note: Line Groups are established and modified using the Line Groups command under the MAINTAIN menu.
TollBridge
This requires the add-on module, TollBridge. See Part III g: TollBridge.
Lists
Personal Distribution Lists are individual lists of mailboxes that are attached to a mailbox. The number of lists allowed per mailbox, and the number of mailboxes allowed per list are controllable under Maintain, Privileges, Mailbox section.
This can make it very simple for a mailbox owner to remotely add a list of mailboxes on the fly. They could add a list 1, record a name such as Sales Managers, Western Region. Then, simply add and remove mailboxes from that list at will. They can record a message once, press a key and have t automatically sent to all those on a given list. When the Sales Manager hears the message, they will also hear the name of mailbox owner that sent them the message.
Lists will be added in order. If you create (by clicking on add, ore remotely by choosing to add a list) lists 1,2,3,4,5, then delete 3, the next list you add will be list 3, not list 6.
To add mailboxes to a list, highlight the list you want, then click on Select.
In this screen, you can enter a name for the list, and record a name for the list. You will hear the recorded name when you access the list remotely.