Chapter 2: Installation
Launching Your Voice System
These steps include physically installing a voice board inside your computer's case, hooking up the optional SoundSet audio coupler to your computer, and installing the voicemail software. These steps are not as difficult as they sound, so read on for details.
Installing Your Voice Board
To install a voice board, open the hard outer case of your PC and install the voice board in any available ISA or PCI slot, depending upon the type of board you have. Due to the fact that there are many types of voice boards it's not possible to generalize all of the possible configurations. Directions come with most boards, and you can call technical support if you need assistance. (Also see Appendix e - Hardware Wiring for more information.)
Your voicemail software package comes with the necessary software drivers to operate your voice board. They are provided on a separate CD marked "Dialogic".
INSTALL THE CD ROM PRIOR TO INSERTING THE BOARD IN THE MACHINE
1) Install the Dialogic software. If you using a T-1 or E-1 card, see the section Appendix J for addition installation information.
2) Under the DCM (Dialogic Configuration Manager) you will Add the Device appropriate for the board you have purchased. After adding the device, double click on the board listed and you will see the address and interrupt the software has deemed available for your board. Check the schematic that came with the board and set up the board accordingly. Dialog 4, D21D and D41D boards will be listed under D/1xD section. Each board must be manually added. All boards should have the same interrupt, but different addresses. If you start service and get an error, it is most probably either because the software settings do not match how the board is set, or the interrupt or address you have chosen is not available in the machine.
SC bus boards are listed under H/S section:
If you are using any SC model boards, the Dialogic software will automatically detect them after you have installed them in the machine, and re-opened the Dialogic configuration Manager. SC boards must be set at a different interrupt than the other Dialogic boards. SC boards interrupts are software set. There are no jumper settings on the SC boards, as there are on the other Dialogic boards.
3) Install the Dialogic voice board
4) Start Service on the Dialogic board(s). If you receive an error, go back and double check the address and interrupt settings in the software against how the board is actually set. If they match, try another hardware interrupt. Interrupts 2,5,7, or 9 are generally available. All the Dialogic boards in your system should be set for the same interrupt (except for SC boards), but each requires a different address (or ID setting if using SC bus boards). Even if the boards service start without an error, if you have other devices in the machine, such as a modem, be sure the modem is set for an interrupt that is different than your voice cards(s). If you are using SC bus boards in SC bus mode, (meaning you are using the 160scls board, or plan to bridge two lines together for either the Fonebar option, regular bridging, or T-1 operation) you will need to connect the boards with a special cable, which should have been provided in your package.
If you are not using the SC bus mode, you will not require a cable. However, under the Dialogic configuration Manager, click on each SC board listed individually and under the Telephony Bus tab, set both the Bus Type and the Sc bus Clockmaster settings to NONE to tell the boards to operate in 'stand alone' mode. The 160scls board cannot be operated in the 'stand alone' mode. It must remain as an SC bus board. If you have the 160scls board and any other SC bus boards, you MUST have them cabled together, in order for the service to start.
Note: If you are using an SC bus board in conjunction with another Dialogic board, the SC bus boards will need to have different interrupts than the other boards.
All SC boards MUST operate in SC bus mode, with the exception of vfx40 and d41esc boards. Only those 2 types are capable of operating in stand-alone mode.
If you are installing PCI boards, you want to be sure you have at least the driver version from Dialogic, DNA System Release 5. You may need to set one board to rotary setting 1 instead of zero. If 2 or more boards, you also may need to begin with the number 1 setting on your first board. The PCI slot number shown in the Dialogic Configuration Manager is not really the slot number, but rather, the device number.
If you have any difficulty starting service on the driver, please see the Appendix I Troubleshooting for more tips.
T-1:
If you are using T-1 lines, please see the section on T-1. The T-1 voice cards are SC bus boards and you would follow the instructions as above for SC boards. The T-1 board will be lines 1-24. Other boards will be lines 25 plus.
FaxTalker:
If you are using the FaxTalker module, you will have at least one 4 port fax board. The fax board(s) are SC bus type boards and you would treat it as other SC bus boards. If used with boards other than SC bus, the fax will only operate on the particular phone lines plugged into the board. Under those conditions the fax board will load as the 'last board'. If you have a Dialog 4 board and the vfx40 board, the fax will be lines 5-8, and you will need to set the [Fax] section in your \winnt\stplus.ini file for faxboard=2.
By default the program assumes the fax to be board 1. Please see the Part III h: FaxTalker for additional installation information regarding fax.
5) Install the voice software
Installing the Voicemail Software
To successfully install the voicemail software, you must first have Microsoft Windows NT ™ already loaded on your PC. For instructions on how to load that software please refer to the respective manuals. As we discuss the operation of your voicemail software we will provide you with a few helpful hints for using Windows NT ™. However, if you are a Windows NT ™ novice, or would like additional information about the operation of Windows NT ™, you should study the Windows NT ™ online tutorial and printed manual.
Your voicemail software comes on a CD ROM disk. the README FIRST sheet provided will give you the steps to take to install all the software required.
If, by any chance you can no longer locate the README FIRST sheet, it has also been provided as readme_first.htm on the CD ROM disk. You can just click on it to read it and/or print it out.
After installation of the software, you may need to make a change to the \winnt\stplus.ini file to allow for the voice program to delay in opening until the Dialogic driver has automatically started. When you restart your machine, the driver will be started automatically after you have set it up in the Dialogic Configuration Manager. Depending upon the number of lines (boards) you have and the speed of your computer, this could take several seconds. The line initdelay= in your \winnt\stplus.ini can be increased to accommodate that time. An average for a 16 lines system on a Pentium 200 is about 20 seconds. Please see 'Chapter 24 - Background Processing, Auto-Start' for additional set up information.
Installing the SoundSet Audio Coupler
As you look at the back of the SoundSet audio coupler you will see that there are three phone jacks: LINE, PHONE, and VOICE. Connect a phone cord from your wall to the jack labeled LINE. Next, connect a standard analog telephone to the jack marked PHONE. Finally, connect a phone cord from the VOICE jack on the SoundSet to Line 1 (or whichever line choose) of your voice board. The last connection is to plug the power transformer into a standard AC outlet and connect it to the SoundSet. ONLY use the power adapter provided.
Note: If you look at your voice board you will notice that there is most likely more than one phone jack on your voice board. Your voice software will assume that you will be using your SoundSet on your voice board's Line 1 unless you tell it otherwise. If you choose to use another port for your SoundSet you will need to tell the software the port you will be using. In the Port Options window (to open this window, select the Voice Ports command from the MAINTAIN menu) set the SoundSet On Port option to the port number to which your SoundSet is connected. You will probably eventually want to set the SoundSet on your last (and least used) line. Don't forget to set the switch back to 'line' after recording in the 'local' mode - or no calls can come in on that line.
160scls boards will have a cable you will attach directly to the board. The other end of the cable should be attached to the box in which the phone lines will be plugged. The SoundSet can be attached as in the above scenario.
T-1 and E-1 boards cannot be attached to the SoundSet. You need an additional analog voice board to operate the SoundSet.
Setup:
Connect the modular jack on the SoundSet labeled 'voice' to the jack on the voice board (Line 1, or 2, etc.) The software defaults to line 1. That can be change under Maintain, Voice Port to another line if that would be more convenient for you. Often, people use the line 1 default for original setup, then switch to the least used line on the system.
Connect the modular jack on the SoundSet labeled 'Phone' to a regular household telephone.
Optionally connect a telephone line from the wall (one or two pair - lines- from the telephone company) to the jack labeled 'Line' on the SoundSet.
FOR THE BEST QUALITY PROMPTS, RECORD IN LOCAL MODE - DO NOT have any connections in the Line Jack. (Remove the telephone line).
Line/Local Switch:
Line: This position will connect line 1 to the local phone and the output. Use this position to receive and make calls. If the SoundSet is powered on and the Mike/Off/Spk switch is set to Speaker, you will be able to monitor all calls on the line.
Local: To record or playback using the mike, local phone, on board speaker or the line inputs/outputs. This disconnects the incoming telco line 1 from the circuit. Only the voice board, the SoundSet and the local phone are connected for this line.
Mike/Off/Spk Switch
THIS IS A THREE POSITION SWITCH. IT MUST BE IN THE SPK POSITION FOR THE SPEAKER OR SPEAKER JACK TO FUNCTION.
Mike: Use this position to record with a microphone. Input from the mike will mix with any other input (Local phone or line in) so do not pick up the local phone when recording with a mike. To use a mike, it should be 600 ohm output, less than 85% modulation, 5k band max. As the switch must be set back and forth to play and record when using a mike, it is generally faster and easier to use the phone setting to record - at least to begin with.
Off: To disengage the mike and the speaker from the system. This is used when the local phone or line is in the recording device.
Spk: In line mode, you can monitor the progress of a call. In local mode you can listen to recorded prompts.
Line / Phone / Voice Modular Connector:
Line: This takes a one or two pair CO (telco) line. If line 2 is present it will be passed to the phone jack as well as the second pair on the voice jack.
Phone: Connect s standard 2500 type telephone set (regular household phone). One or two line phone.
Voice: This contains both line 1 and line 2. Only line 1 is used by the SoundSet. Line 2 is present on the connector and will be passed to the voice board.
FOR THE BEST QUALITY PROMPT RECORDINGS USE LOCAL MODE - DO NOT have any connections in the Line jack. (Remove the CO - telco phone line)
Line In / Mike / Line Out / Speaker:
Line In: Direct input from a line out jack of a stereo, tape unit or similar device. You can monitor your input by placing the Mike/Off/Spk switch to Spk (volume will be lower than normal playback or call monitoring volume). You can mix with the mike or local phone. If you are not mixing with the mike be sure to set the Mike/Off/Spk switch to either Off or Spk to avoid mixing with air.
Mike: Used to independently record or mix with the line in signal.
Line Out: Direct line out suitable for attachment to the line in of an amplifier.
Speaker: 8 ohm, .4 to .6 Watt output. Used to attach a better quality speaker to the SoundSet. (The internal speaker has a limited frequency range and should not be driven past .2 Watts - approx 60% volume).
Recording Other Languages
Your voicemail system is designed to allow up to nine different languages. If you will be using additional languages you'll need to make additional recordings for each language. Remember that all recordings must be duplicated in each language, including greetings, questions, system prompts, and error messages. You will not, however, make duplicate boxes - you will only make additional recordings in each box.
To use additional languages you will first specify the languages you plan to use. To do this, select the Languages command, which is found under the MAINTAIN menu. You will now see Languages 1-9 with a field next to each language. In the available fields enter the names of the languages you will be recording. For example, Language 1 will most likely be English.
Once you have specified the language(s) you will be using, you now need to record the system prompts for each language. To do this, select the Prompts command, which is found under the MAINTAIN menu. The top display in the Prompts window contains the names of all of the system prompts. The bottom display in the Prompts window contains the text of each recorded prompt. To the right of the Prompts display windows you will see five buttons. The center button is the Language button, which will display the name of the currently selected language (If you have labeled Language 1 as English in the Languages window this button will now read "English").
To record another language, click on the Language button. This will bring up the Languages selection window. Click on the down arrow in this window to display a drop-down list of languages 1 through 9. Select the language for which you would like to record prompts and click on the OK button. You will see that the top display in the Prompts window still displays the names of all of the system prompts, but now every prompt has an asterisk (star) next to it. An asterisk next to a prompt name indicates that a recording does not exist for a particular prompt. You will now need to record each of the system prompts in the selected language. More specific information to use multiple languages can be found under Chapter 8: The Access Box under tweaks.
Using VFEdit
Please follow all instructions with the VFEdit program.
Pat Yourself on the Back
Congratulations! You have now installed all of the necessary hardware and software needed to get your system up and running. You can now begin to define the functions your system will perform. Read on to learn about the many features of your new voicemail software.
Basic computer maintenance points to your getting some type of backup software and hardware. Regular backups will assure that you will be back in business in a short time should you ever have a hard drive crash or any type of computer problem. Please contact your local computer dealer for backup options.