Chap. 20e: Maintain/ Prompts

The Prompts command brings up the Prompts window, which allows you to modify the system prompts. In the upper display window is a listing of every system prompt by file name. If a particular prompt has not been recorded an asterisk will appear to the right of the prompt file name.

In the lower display window is the text of the prompt. Use this text as a guide in recording any missing prompts or new prompts which need to be added to your system.

To the right of the display windows are buttons with which you can Play or Record the currently highlighted prompt. There is also a Language button which will allow you to select a language for the prompts you would like to modify. If you select a language for which no prompts have yet been recorded, you will see a list of prompts in the prompts display window, and to the right of each will be an asterisk which indicates that the prompts need to be recorded for the newly selected language.

The text that is shown in the lower display window for each prompt is saved in an ASCII text file in the \STPLUS directory called PROMPTS.TXT. You may modify the text, but you cannot redirect touch-tone input, and you should not alter the essence of what the prompt is playing. The PROMPTS.TXT file can be edited using any DOS text editor. The prompt name that will appear in the upper display window is indicated by an asterisk (*) in front of the line. The following lines without an asterisk will appear in the lower display in the Prompts window.

If you will be using multiple languages you can copy the PROMPTS.TXT file to the appropriate sub-directory and edit the PROMPTS.TXT in each sub-directory to read correctly in each language. (After you have recorded Language 2 voice files, they will be located in the stplus\prompts\lang2 subdirectory, for example etc.)

The program will automatically alphabetize the prompt names which appear after the asterisks.

For instructions on how to record, see "Recording Names, Greetings, Messages and Prompts" in Chapter 3.