Chapter 6: Finder Boxes

Four Important Finder Screens

There are four important screens, known as "finder screens", which will aid you greatly in identifying and selecting boxes to link to which already exist in your system. These four finder screens are:

1. The Route Finder

2. The Client Box Finder

3. The Mail Box Finder

4. The Phantom Keys Finder

Accessing Each Finder

All of these finder screens are accessed by double-clicking on fields that require a box number for routing purposes.

The Route Finder - The Route Finder is accessed by double-clicking on any routing field which requires a box number. This finder will list for you the boxes which already exist on your system. Simply double-click on the box you wish to be the destination, and the box number will be entered for you automatically in the routing field.

The Client Box Finder - The Client Box Finder is accessed by double-clicking on any field which requires a Client number. (If you are the sole supervisor you will be the only Client, and your default Client number is 0.)

The Mail Box Finder - The Mail Box Finder is accessed by double-clicking on any field which requires a Mail Box number.

The Phantom Keys Finder - The Phantom Keys Finder is accessed through the Route Finder, and at various other places as noted in the manual. The Phantom Keys Finder screen presents a list of Phantom Keys. Phantom Keys act just like boxes with preprogrammed functions, but they are not actual boxes. Phantom Keys save you steps in setting up your system by providing basic functions without the need to add a new box. For example, if a caller has reached his/her destination and you would like the system to disconnect the caller, you don't have to program a box to perform this standard function. You would simply route the caller to the Phantom Key "H", which is preprogrammed to say good-bye and disconnect the caller.

The Phantom Box Submenu

The following Phantom Boxes can be accessed from the Phantom Boxes submenu (within the four finder screens) to help you route callers through your system. Listed below is each box type and an explanation of the function it performs:

H - Hang Up - says good-bye and disconnects the caller

R - Return - returns the caller to the previous box (any type of box)

S - Supervisor - allows remote access to multiple boxes per call (any type of box)

U - User - allows remote access to only one box per call (any type of box)

Send fax - not yet implemented

Fonebar - separately purchased add-on module - see Part III b: FoneBar

Hebrew Date - automatically converts any date to the Hebrew calendar date

Change greetings - use with caution - this phantom will automatically change all selected greetings for mailboxes in a given directory. for example, let's say all your Sales people have mailboxes in Directory A (see Directories below). All those mailboxes have multiple greetings - greeting 1 transfers to their respective desk phones, greeting 2 transfers to their respective home phones, etc. Now let's say there is a terrible snowstorm and no one can get to your office. With a couple of key presses you can blanketly change ALL those mailboxes to greeting number 2. So, all your sales calls will transparently go your sales people at their homes.

DA through DH - Directories A through H.

Directories are used to route callers to one of eight directories available for grouping Mail Boxes. Each Mail Box belongs to at least one of the eight available directories, and all Mail Boxes belong to Directory A by default. You can select the directories you want each Mail Box to belong to inside each Mail Box.

Multiple directories are useful if you have a large organization, and one list of Mail Box holders would be too large to be useful. You could, for example, use a different directory for each department within a company. After you enter the Mail Box holder's name in each mail box Name field (i.e. Smith, Mike), a search can be performed in the selected directory by callers using up to the first four letters of a Mail Box holder's last name. If you entered the Mail Box holder's name as "Mike Smith" the directory search would produce a match on the name "Mike".

Note: The Mail Box name does not necessarily have to be an individual's name. You could enter anything you wish to be used in Directory searches- such as "Customer Service" in the Mail Box name field.

IMPORTANT: You MUST have the mailbox name RECORDED in order for it to be available through a directory.

FF Key -  allows the caller to fast forward through a greeting message

Rew Key - allows the caller to rewind through a greeting message

Pause Key - allows the caller to pause during a greeting message

TollBridge - this only applies to the Add-On TollBridge program - see Part III for Add-on Modules

The above keys are useful if you have any particularly long greeting messages, such as homework assignments or lengthy instructions.

To select a Phantom Box you can either double-click on the box you wish to use from the Phantom Box submenu, or click on the box type you wish to use and click the Select button.