Chapter 25: The Utilities Menu
The Utilities menu, allows you to choose among the different program utilities.
Report Generator:
Call Activity for an OutBound Box:
This report generator for outbound calling activity, will read the results.dbf in a given outbound box directory. When you start a job in the OutBound Box, you must check that you want the results sent to this file.
Enter the start date/time and the end date/time for which you would like the report run. Your results.dbf file could cover many jobs and many days. You can indicate to just report on yesterday's activity, if you would like.
The resulting file will be a text file in the following format:
OutBound Box Report
Start Date: 01/01/00 00:00 End Date: 01/01/01 00:00
Results File: \stplus\reports\report.txt
Box 80 OutBound 80: Answer
Date Time Phone Number Duration Answers ---------- ---------- ------------------------------ -------- ------------
10-10-100 13:20:40 5551212 0:06 10-10-100 13:20:57 5551213 0:06 10-10-100 13:23:21 5551214 0:18 10-10-100 13:26:28 5551215 0:08 10-10-100 13:32:58 5551216 0:17
Total Calls Answered = 5 Box 80 OutBound 80: No Answer
Date Time Phone Number Duration Answers ---------- ---------- ------------------------------ -------- ------------
10-10-100 13:24:21 5551214 10-10-100 13:34:39 5551215
Total Calls No Answer = 2
Box 80 OutBound 80: Busy
Date Time Phone Number Duration Answers ---------- ---------- ------------------------------ -------- ------------
10-10-100 13:26:06 5551212 10-10-100 13:33:28 5551213 10-10-100 13:33:43 5551214 10-10-100 13:33:58 5551215
Total Calls Busy = 4 ******************************************************
Total Calls Dialed = 11
Total Calls Completed = 5
Total Calls Answered = 5 Total Faxes Detected = 0 Total Calls Answer Machine = 0
Total Calls No Answer = 2 Total Calls Busy = 4 Total Calls Failed = 0
- above as example only
Number Generator:
This utility can be used to generate numbers and put them in an ASCII text file. It can generate phone numbers, or random numbers in a file.
Generate Phone Numbers:
In the prefix field, enter either the area code and the prefix (if you want to create 10 digit numbers) or just the prefix (to create 7 digit numbers). The program will add the last 4 digits up to a maximum of 9999. That would be all the possible phone numbers in a given prefix.
The numbers can be created in sequential or random order and in given steps. If you want ALL the numbers, then choose a step of 1. If you would like every other number created, choose a step of 2, every third number, a step of 3.
Enter the filename you want the program to create, and click on generate.
Generate Numbers
This utility will generate numbers to an ASCII text file. The maximum quantity is 9999. The maximum length of a random number is 20. However, you can insert a given prefix, to a maximum of 7 digits, to create a 27 digit number. The first 7 digits would all be the same, the last 20 random.
If you are using this utility for pin numbers, and would like an associated privilege number to be create, you can check append privilege and choose the appropriate existing privilege number. This would be for use with and as described in the Part III d. Add-On Module IVR Box.